Health Literacy and Quality of Care

Two things I learned from today's class are:

1) Health literacy is an important part of understanding what is going on when it comes to healthcare. It is more common than not that a client won't be able to read or understand what you need to relay to them. It is important to make sure the you express information to your client in a way they understand. You want the client to walk out of the appointment feeling like they have all of their questions answered.

2) Quality of care is important to get clients to return for therapy. One of the main reasons clients will not come back is because they were not pleased with their quality of care. Try to make the client feel comfortable, don't make them wait long, and make sure they are treated with dignity and respect.

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